Customer service is paramount of any hotel. Call recording allows you to record both incoming and outgoing calls handled by your staff to ensure they are following correct procedures and providing the best level of service they can offer. The calls can then be played back in training sessions, meaning you are getting the very best from your staff. The recording of calls can also assist in the resolution of complaints, giving you full access to all available information. This can critical for the reputation of your hotel. The Hotel Group work with the very best call recording products, and can supply, install and support your recording equipment, plus provide full training.
Keeping track of all outgoing and incoming calls at your hotel is simple with a call logging system, provided by The Hotel Group. This ensures that the calls your guests are making are billed accurately with no confusion, giving both you and your guests peace of mind.
The Hotel Group can supply, install and maintain voicemail systems within your hotel, which may be separate to your on-site PBX. As standard, any PBX provided by The Hotel Group has the option for voicemail to be included at a low cost per room. Contact us today for further information on voicemail facilities for your hotel.